Hammering Home Performance Incentives

How docs a company president motivate everyone in the firm—from administrative assistants to project managers—to deliver a superior product? It was a challenge that John Westrum faced in 1993, when dramatic business growth—400 percent in three years—had his 25 employees scrambling to keep up with the work.

West rum was concerned about maintaining the quality of the new homes being built by his Blue Bell, Pa., firm, Westrum Development Co. It seemed to him that the five-year-old company had lost sight of three quality-control fundamentals: customer satisfaction, on-time delivery, and budget control. In response, Westrum adopted an incentive program suggested by his employees. The incentive's are based on how well the entire team of employees is able to meet goals that have been carefully established for each home built. Under the program, an average of 81,000 per house is allocated to an incentive pool. Each home-construction job is divided into 10 stages, from the initial notice to build to the end of the one-year warranty period. When the company meets the goal for a given stage, the employee team collects 10 percent of the allocated amount.

In a typical quarter, $17,000 in incentives is distributed among the company's employees. From April 1995 through this April, the employees earned $78,000 of a possible $150,000. l i want that money to be paid," says Westrum. "As a business owner, the more I pay out, the more exceptional work we are doing." He says that "at first the goal was to have everyone in the company know what the performance standards were and how to meet them," but now the application has become more far-reaching. Employees use the system to anticipate potential problems on any .uiven construction pro ject and make the changes required to avert them.

Westrum, who at first was reluctant to start the program because1 of the sizable cash outlay required, now can't say enough good things about it. "Self-esteem is phenomenal. It lias raised the level of professionalism to one that allows us to compete with any company in the nation," he says. It has boosted quality, financial controls, and customer satisfaction and lias cultivated a team spirit that, I think, is second to none. "You'd be surprised how people lift each other up when everyone is working toward the same goal and they see someone needs help. It has provided sanity in a very intense business."

annuities meaning ultimate assurance property settlement
wealthy and successful man rich choose buy home homeowner know insurance
ask mortgage lenders car accident settlement mortgage application
prepare investing stock shopping without debt factors affecting home loan
credit cards with no debt plan for business loans step buying insurance
choosing life insurance cheap car insurance debt with credit card
type of insurance how to request a claim deposit banks or insurance
need life insurance insure assets and liabilities contract buying a home
happy if in debt pay car installments most car insurance terms
urgent money request loan save money in stocks howto have a home
plan before retirement plan repayment carefully plunging to the depths
cut health care costs handling employee departure put on retailer shelves
low cost promotion guide to office colleagues get TQM traning
unconscious credit cards home to pay off debt want money to invest
credit card addiction manage credit card debt insurance agreement
loans for education lead to poverty what is private fund
overlook insurance also saving on debt do before retiring
homeowners insurance home insurance state farm car insurance
comprehensive insurance commercial insurance cheap auto insurance
cheap health insurance indemnity car insurance companies
progressive quote usaa car insurance insurance near me
term life insurance auto insurance near me state farm car insurance
comprehensive insurance progressive home insurance house insurance
progressive renters insurance state farm insurance quote metlife auto insurance
best insurance companies progressive auto insurance quote cheap car insurance quotes
allstate car insurance rental car insurance car insurance online
liberty mutual car insurance cheap car insurance near me best auto insurance
home insurance companies usaa home insurance list of car insurance companies
full coverage insurance allstate insurance near me cheap insurance quotes
national insurance progressive home insurance house insurance
health insurance quotes ameritas dental state farm renters insurance
medicare supplement plans progressive renters insurance aetna providers
title insurance sr22 insurance medicare advantage plans
aetna health insurance ambetter insurance umr insurance
massmutual 401k private health insurance assurant renters insurance
assurant insurance dental insurance plans state farm insurance quote
health insurance plans workers compensation insurance geha dental
metlife auto insurance boat insurance aarp insurance
costco insurance flood insurance best insurance companies
cheap car insurance quotes best travel insurance insurance agents near me
car insurance car insurance quotes auto insurance
auto insurance quotes long term care insurance auto insurance companies
home insurance quotes cheap car insurance quotes affordable car insurance
professional liability insurance cheap car insurance near me small business insurance
vehicle insurance best auto insurance full coverage insurance
motorcycle insurance quote homeowners insurance quote errors and omissions insurance
general liability insurance best renters insurance cheap home insurance
cheap insurance near me cheap full coverage insurance cheap life insurance
fast cash for house maritime lawyer houston personal injury attorney ocala fl
home equity loan reverse mortgage us bank home mortgage
personal loans for bad credit peer to peer lending home equity loan rates
refinance mortgage personal loan rates first time home buyer programs
cash out refinance home mortgage rates mortgage lenders
geico commercial safety insurance affordable health insurance
insurance companies near me aflac insurance guardian dental insurance
workmans comp medicare part c ameriprise insurance
medicare advantage allstate near me auto insurance near me

Update New Topic

Search This Blog

Popular Posts